HubSpot provides a robust all-in-one business solution for your Magento store that covers sales, marketing, and customer service. Why we highly recommend Hubspot CRM for Magento > You might like: 7 top-performing POS systems for QuickBooks integration in 2023 Then, you can run these programs at your physical stores with gift cards, store credits, and reward points via a POS system. It not only gathers and stores customer data but also identifies those who are most committed to your company. One of the best things about CRM systems is the ability to manage loyalty programs. On the flip side, one negative experience can drive away 1/3 of your customer base, even your loyal fans.Customer-centric companies tend to be 60% more profitable than their counterparts.73% of customers are willing to pay a premium for exceptional customer service.The following statistics speak for themselves: By consistently reviewing every interaction and transaction through the lens of the customer, you can boost their overall experience and loyalty to your business. The foundation of Magento CRM is straightforward: prioritize the customer. Why is Magento CRM important to the overall customer experience?
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